Posts tagged guided pathways
User testing: Round 2

User testing is an important part of the process of making MyLawBC. This site is different from every other website we’ve made. We want to make sure that when the site launches, it won’t just be full of useful information but that everyone can use the site to find the solution they need. Our first round of user testing happened in February. We took the brainstorming and sketches we had put together by that point and made a quick prototype. In that round of testing, we were concerned with how people would react to the idea behind MyLawBC, whether the guided-pathway approach was how people would want to find information. Rechtwijzer proved that the idea could work, but we needed to make tweaks and changes to the formula to have it translate to BC.

Feedback was great, and we learned a lot about how people interact with a site like MyLawBC. We went ahead and started working on the next version of MyLawBC.

This summer we held our second round of testing (which recently wrapped up). We ran users through a new prototype of the site. Each user spent an hour working their way through a guided pathway. We watched how they interacted with the site and asked them about their experience once they finished. That feedback has gone into helping us make more improvements to the site.

User testing can be time consuming and difficult, but it’s also invaluable to gather feedback from the actual people who will be using the site so that we can make a better MyLawBC for everyone.

User testing on the road: Terrace and Duncan

Late last month we wrote about the user testing we did of the MyLawBC prototype in Vancouver. Our testing wasn’t just limited to people in the Lower Mainland though. MyLawBC is a tool that’s meant to be accessible and useful to everyone in the province. During the first round of testing, I was lucky enough to be able to take the usability show on the road and see what people in Terrace and Duncan thought of the prototype.

Together with local staff, I met with four people at our office in Terrace. I had heard it was raining when I packed my bags, so I was a bit confused when I flew in on a cold Monday night to learn it had been snowing all day. Thankfully, I was able to borrow a pair of boots! Despite the weather, meeting with people who would actually use the site to discuss the prototype was helpful. There were many positive comments on the MyLawBC prototype, as well as some valuable insights into how to improve the site.

During our community workshop in Duncan, I had the chance to review the prototype with two service providers. I also met with two members of the public in Cowichan Bay to review the website. This time there was no snow, but I did find it hard not to get distracted by the view. We again received positive comments, as well as helpful and constructive feedback.

Thank you to the staff in both Terrace and Duncan for setting up the interviews with clients, dealing with my footwear, and for making the experience so much fun!

-- Alex Peel, Publications Development Coordinator

First round of user testing complete!

We’ve just finished the first round of user testing the prototype version of MyLawBC! The prototype is a first draft of the website and we asked people to try it out to see what works and what doesn't. At this point in the testing, we’re focused on the functionality of the guided pathways — how people get from point A to point B — and the general look and feel of the site. Future rounds of testing will put a bigger focus on the legal content and information. but right now we want to make sure that you’ll be able to get to that content.

We’re still compiling the results, but the feedback we’ve seen has been great. It’s useful and it will help us create a clear, user-friendly website.

We would like to thank Access Pro Bono, People’s Law School, Courthouse Libraries BC, and our Terrace office for helping us spread the word and connecting us with people. We’d also like to thank all the people, including colleagues from the Ministry of Justice and PLEI community groups, who donated their time to give us their feedback.

While testing the prototype, we’ve also been busy developing the site’s content. Once we’ve got that all online, the site will be ready for another round of testing, feedback, and revisions. This constant process of testing and revisions is all part of the process of making a website, and it’s what guarantees that MyLawBC can be a site that will help you solve your legal problem.

Thank you scrum participants!

In November, we held our first MyLawBC scrum to start creating the guided pathways that make up the site’s core. For one week, we sat down with people from all different walks of life — lawyers, community workers, intermediaries, other PLEI providers, members of the public, and LSS staff — and worked out what these pathways should do and how they should do it. It was a long week, but a successful one, and it’s all due to our volunteers. Thank you to the following people, among others, who took time out of their busy schedules to come down and volunteer for the scrum:

HiiL leads the MyLawBC scrum

The idea behind MyLawBC is innovative: create an interactive site that helps British Columbians diagnose their legal problem and then give them an action plan to solve it. It’s something we haven’t seen in the province — or even country — before. It’s a new approach and, for us, it requires a different way of thinking. Rechtwijzer (which means Signpost to Justice in Dutch) is one of the big inspirations for MyLawBC. It’s a joint project between HiiL (the Hague Institute for the Internationalization of Law) and the Dutch Legal Aid Board. The online diagnosis and triage tool helps users get to the information they need to resolve their legal problem. An upcoming version of the site will actually allow users to go through most of the divorce process and will give access to mediators and other tools that will help people avoid the court system.

Because of their experience creating such an innovative system, we invited HiiL to come to Vancouver for a one-week scrum where we could learn from HiiL’s experiences with developing a project similar to MyLawBC. Over the course of the week, staff from LSS and HiiL worked collaboratively to write more than 17,000 words, mapping out the development process for MyLawBC and creating effective pathways to guide users to their needs. We also had a promising conversation with HiiL about ways that we might use not just their learnings, but also the Rechtwijzer platform itself for MyLawBC.

Right now, we’re working on writing a detailed proposal on how we might move forward with working with HiiL, including ways that we can use Rechtwijzer as a collaborative platform with other PLEI providers in BC. If we move forward with HiiL, we see significant opportunities for sharing what we’ve learned with other PLEI providers in future scrums.

By mid-October, we will make our final decision about what IT platform we’ll be using for MyLawBC. In the meantime, we will move forward with planning and preparation for developing the site’s content and developing plans for broader community stakeholder engagement and advisory and steering committee development.

— Sherry MacLennan, Director Public Legal Information and Applications